Shipping policy

UK delivery information

Enjoy free 48 hour shipping on all instant boiling water tap orders!

How long will my delivery take?

Standard delivery is 2-3 days of placing an order during business hours Monday to Friday.

Next day delivery is available on orders placed before 2pm Monday to Friday. Any orders placed after this time will be sent the following working day.

How much does delivery cost?

We offer free delivery on all our products to mainland UK addresses. 

Once your order is fulfilled, you’ll receive an email with a tracking number so you can easily monitor your delivery.

International delivery

We can delivery our taps to most of Europe. You will be informed if any of the items in your basket are not able to be sent to your country during the checkout process.

If your country is not listed, or if you want to order a larger item, we may still be able to help. Please contact us.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect details provided by the customer, failure to be present at the time of delivery, or refusal to accept the delivery, we reserve the right to charge a failed delivery fee. The amount charged will be at our discretion and will be communicated to the customer before reattempting delivery. If you wish to cancel your order and not pay the fee, we will refund you minus the original delivery cost.

Lost or Misdelivered Parcels (DPD)

In the rare event that a parcel is lost or not delivered to the correct location by our courier, DPD, we follow a structured process to resolve the issue as quickly as possible:

  • A case is opened with DPD to investigate the delivery.
  • The investigation can take up to 5 working days to reach a resolution.
  • We actively follow up with DPD during this time to ensure progress is being made.
  • We strongly advise customers to provide any supporting evidence as soon as possible (e.g. doorbell footage, CCTV, or delivery photos), as this can help support the investigation and may speed up the resolution.
  • If DPD confirms the parcel has been lost due to their error, we submit a formal claim.
  • The customer may receive a Denial of Receipt (DOR) form via post, which must be signed and returned directly to DPD.
  • Once DPD confirms receipt of the completed DOR form, the claim can be finalised.
  • We will then proceed with either a replacement shipment or a full refund.

Please note: if you choose to nominate a safe place or an alternative delivery location (such as a neighbour) via DPD’s tracking link, website, or app, and DPD successfully delivers the parcel to that selected location, responsibility for the parcel transfers to you at that point. In such cases, if the parcel is subsequently lost or stolen, DPD will not accept a claim as the delivery has been completed in accordance with your instructions.

While this process can take some time, we kindly ask for your patience and understanding. Please note that such incidents are very uncommon, and over 99% of our deliveries are completed successfully without issue.