Our Most Frequently Asked Questions

Carbon Pure Filter Questions

Does the Carbon Purity Filter provide filtered drinking water?

No. The Carbon Purity Filter works to remove chemicals and properties from your mains water supply leading to the boiling unit. This prevents a build up of lime scale on the heating element of the boiler unit and allows us to offer 2 year warranty on the product. The Carbon Purity Filter doesn't filter the regular hot and cold feeds.

How often do you need to change the filters?

Your Fohen Instant Boiling Water Tap carbon purity filter is required to be changed every 6 months.

How much are filters & how often do they need changing?

Your Fohen Carbon Purity Filter works hard to remove impurities from your water supply. The removal of impurities makes replacing your Carbon Purity Filter every 6 months essential to maintaining your warranty. Every purchase comes with your first Fohen Purity Filter included, with replacements available to purchase online.

How do I replace my Carbon Pure Filter?

It's really easy, follow our guide here

Delivery Questions

Is delivery free for a Fohen boiling water tap?

If you’re ordering to a UK address then, yes, delivery is free! But don’t worry if not, we charge a reasonable and fair amount for delivery outside of the UK.

Do you ship overseas?

Yes, we can ship to Europe and further afield. Shipping costs may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Next day delivery is a UK Mainland service only.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long will it take to get my order?

It depends on where you are. Orders processed for the UK on standard delivery will take 2-4 business days to arrive, next day delivery orders (UK Mainland only) received before 3pm should be delivered on the next working day. European deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Trouble Shooting your Fohen Tap

Where can I get a copy of my Fohen User Manual?

Every Fohen order includes a User Manual, however if you need one click here to download it.

No water is flowing?

The Water Valves are blocked or have been turned off.

Solution: Turn on all the water valves.

Inlet Pipes are twisted or blocked.

Solution: Ensure the pipes are not twisted or kinked to restrict flow.

Boiler has the "E3" Fault Code.

The E3 code indicates water shortage protection. When the water level in the inner tank is below the minimum required level ‘E3’ will appear

Solution: Open the instant hot water tap handle to fill the instant hot water tank.

If the above does not work and the unit continues to show ‘E3’, it could be a float switch sensor fault.

Solution: Contact the retailer.

Boiler has the "E4" Fault Code.

The E4 code indicates power shortage protection.

Solution: Power off the unit and unplug from the power source. Then try reinstalling. If this does not solve the issue, contact the retailer.

Water is dripping from the instant hot water tap spout.

The expansion chamber isn’t draining the system correctly due to very small draw off water.

Solution: Draw off 0.5L of water to clear and prime the system. Avoid less than 150ml draw offs of water.

The spout is blocked.

Solution: Remove and clean the aerator.

Slow Flow from the spout.

Water Filter may be clogged from impurities in the inlet mains water.

Solution: The water filter must be changed every 6 months or this will void guarantee.

The spout is blocked.

Solution: Remove and clean the aerator.

General Questions

What's the minimum distance required from the wall or splashback?

• The Fahrenheit, Furnas, and Flex ranges have a minimum distance required of 50mm.

• The Fantale and Flaré have a minimum distance of 55mm.

• The Focetti and Flagro do not have a minimum required distance.

How safe are Fohen Boiling Water Taps?

Fohen taps come with double spring-loaded, redundancy locks, meaning the tap can’t be left running without holding the lever in position or turned on by inquisitive little ones. Our splutter-free spouts are specifically designed to remain insulated from the inner flow of boiling water and to deliver piping hot water at a consistent and steady flow. Each boiling unit comes pre-programmed with "safe-modes" meaning if for what ever reason your water supply should shut off, your system will react and prevent any over heating.

Is a Fohen Tap compatible with my existing sink & worktop?

All Fohen Boiling Water Taps require an industry standard 35mm hole for installation. Compatible with Belfast sinks and up to 30mm thick worktops, our taps are one of the most versatile boiling water taps available on the market today.

How do boiling water taps work?

Your tap will be connected to a small boiler, which can easily fit under your sink. The boiler takes water from your kitchen’s existing cold-water supply and heats it using its innovative, low-energy, insulated, pressure tank. The water stays in the tank, heated to the temperature you choose, using the touch screen temperature controller, until your wish to dispense it by turning the boiling water handle on your tap. The hot/cold mixer tap takes water directly from your existing hot and cold water supply to deliver regular cold or warm water, pretty much the same as your The innovate boiler means that the tank can keep a full 2.4 litres of water heated to 98.9 degrees all day for the same amount as it costs to boil a kettle once.

Can you provide a VAT receipt?

Yes! We can either send one in the post or via email. Simply let us know how you'd prefer to recieve it.

How much are boiling water taps?

For many years it was impossible to find a boiling water tap that was under £1000. At Fohen, our instant boiling water taps start from £399.99, which is much more affordable. Generally, these clever devices cost on average about £800, but because we are a purely online store, we can pass on our savings to you. We’re also throw in free delivery if you’re in the UK. You’re welcome!

Are boiling water taps expensive to run?

Not at all. Depending on your energy supplier. An instant boiling water tap costs about 3p a day (if you’re using an average of 3 litres of water a day).

Do boiling water taps save money?

They do in the long term by lowering your energy and water usage. According to energy provider N Power, the average kettle costs about 2.5p-3p to boil 1.5 litres. Just think about how many times you may boil the kettle in the day? The Fohen Instant Boiling Water Tap costs as little as 3p per day to operate. So, you can expect to save money if you swap your kettle for an energy efficient boiling water system.

Does an instant boiling water tap purify the water? 

The Fohen Instant Boiling Water Tap delivers clean, fresh, hot & cold water directly from your homes main water supply. The system comes with an innovative Carbon Pure Water Filter, which organically absorbs and removes all unwanted chemicals - calcium, magnesium, odour, dirt and other water particles. The system also has sensors to ensure water is always at an adequate level (and stops it from overheating).

Can I use a boiling water tap in a hard water area?

Yes. In fact, if you live in a hard water area you will notice the biggest difference of all. Our innovative carbon purity water filter works hard to remove hard water impurities and chemicals to provide purity filtered, fresh boiling water on demand.

Does the instant boiling water system require earthing?

The boiler comes with a 13-Amp plug already fitted and earths direct through your homes main circuit, so there no need for any additional earthing.

Can you really use the boiling tap to make a cup of tea?

Absolutely. The Fohen Instant Boiling Water Tap does everything you need your everyday tap to do, only without the wait and without ever having to manually refill.

Is it like having the kettle boiling all day?

Yes, but much cheaper and much more efficient. The boiler takes water from your kitchen’s existing cold-water supply and heats it using its innovative, low-energy, insulated, pressure tank.The water stays in the tank, heated to the temperature you choose (you can adjust it between 75 – 98.9 degrees) using the touch screen temperature controller. You then just dispense it by turning the boiling water handle on your tap.The innovate boiler means that the tank can keep a full 2.4 litres of water heated to 98.9 degrees all day for the same amount as it costs to boil a kettle once.

What does my Fohen order include?

Each order comes as standard with the tap of your choice, the boiling water tank, the Carbon Purity Filter, all fixings needed, instructions and FREE tracked delivery.

How can I pay for my order?

Either on our online store or by phone using your credit or debit card. (we accept American Express, Apple Pay, Google Pay, Paypal, Maestro and Visa).

Can I get additional accessories?

Supplementary filters and other ancillaries can be bought either through this site or by calling the customer helpdesk.

Can I get a print copy of your catalogue?

Yes! Just go to our Request a Catalogue page and we’ll post one to your address. Of course, you can also download a copy too....

WRAS Questions

What is a WRAS Approval?

A WRAS approval is an easy way to demonstrate that a material or water fitting, is of a suitable quality and standard.

Any water fitting, which when installed, will carry or receive water from the public mains water supply in the UK, must comply with the Water Supply (Water Fittings) Regulations or Scottish Byelaws. These require that a water fitting should not cause waste, misuse, undue consumption or contamination of the water supply and must be ‘of an appropriate quality and standard’.

WRAS Product Approval: Whole products such as valves, boilers & showers undergo mechanical and water quality testing. This type of approval demonstrates products are of an appropriate quality and standard, provided the fitting is installed according to any conditions given with the approval.

WRAS Material Approval: Non-metallic materials & components, such as rubber sheet material & ‘O’ rings, undergo testing only for their effects on water quality. This type of approval demonstrates that the non-metallic material/component complies with BS6920.

Fitting Questions

Do you have a video to show the installation?

Can I install a boiling water tap myself? Or do I need to call a plumber?

If you’re DIY savvy and know your way around a toolbox then you should be able to follow the instructions in the box. However, we always recommend calling a trained plumbing professional to avoid any kitchen nightmares.

No need to call the electrician. We’ve purposefully designed the Fohen Instant Boiling Water System to be as easy to install as possible. In fact, we cover this a little in our downloadable brochure.Please call us free on 0808 196 2480 (Monday-Friday, 8:30am-5pm) or email us at hello@fohen.ie and we’ll be able to advise you if we can. All products come with helpful diagrams and documentation.

Do boiling water taps need extra plumbing?

No! Fohen Instant Boiling Water Taps only require your existing hot and cold water feeds, so there’s no need to carry out any additional and intrusive plumbing works.

Returns Questions

How does the 30-Day free returns policy work?

When you order your tap, we place a charge on your card for the cost of the tap. If at the end of 30-Days you decided, for whatever reason, that you don’t want to keep hold of it after all you simply put it back in its packaging, let us know you want to return it and we’ll take care of the rest, including releasing the money back to you, within 48 hours.

Is there a cost to return the tap if I don’t want it?

If you want to send your tap back to us within 30 days, for whatever reason, simply give us a call and let us know that you’re sending it back. As soon as we receive the order back, we’ll release the charge on your card. Alternatively, we can arrange for our courier, Parcel Force, to collect the parcel from you. The cost for this is £14.99.

What is the return address?

Fohen Returns, Ewt water, 1 The business centre Northwest logistics park, Dublin, D15K138

Can I return my product?

We always aim for make sure our customers love our products - which is why we offer our FREE 30 DAY TRIAL - but if you do need to return an order, we’re happy to help. Just email us directly at hello@fohen.ie and we’ll take you through the process.

Choosing your new Fohen Tap!

How many styles do Fohen taps come in?

The Fohen Instant Boiling Water taps comes in 7 different styles

How many colours are available?

The Fahrenheit Collection is available in:

The Fantale Collection is available in:

The Furnas Collection is available in:

The Flex Collection is available in:

The Flare Collection is available in:

The Focetti Collection is available in:

The Flagro Collection is available in:

Important Safety Instructions

When using a boiling water tap, basic safety precautions should always be followed including the information below:

  • Do not use the electronic instant hot water appliance for anything other than the intended Domestic use. Domestic use includes boiling water for hot drinks, cleaning dishes, and to fill a pan for cooking.
  • The electronic instant hot water appliance must be installed vertically as shown on the front cover with inlet and outlet connection sat on the top of the appliance.
  • Please ensure that you operate the boiling water tap carefully, paying attention whilst operating the tap and avoid placing any part of your body underneath the boiling water tap.
  • Ensure the front of the unit is visible and the front temperature dial can be easily reached.
  • This electronic instant water appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the electronic instant hot water appliance or instant hot water tap, a safety springback handle is used to control the flow of the near-boiling water for additional safety.
  • Have you got a question we have not had before?

    Got a question we haven’t had before? We would love to hear from you.  Call us on 0808 196 2480 or send us a message at hello@fohen.ie

    Click here for more information on Instant Boiling Water taps.